Customer CRM

Know the traveller behind every booking.

Build a useful customer history your team can refer to before, during and after a trip.

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youragency.traveltour.ioDemo data

Customer · Nadia RahmanEdit profile

Nadia RahmanCustomer · C-1042

Active

Lifetime bookedRM 17,970

PaidRM 3,000

Bookings1 active

OverviewBookingsTimelineNotes

Customer timeline

Booking confirmedTT-1042 · Japan Discovery · 3 pax

Deposit receivedRM 3,000 · Receipt available

Trip preparationPassenger details ready for Operation

Every team → Customer Service

Interface demonstration based on platform layouts. Sample data.

Every team → Customer Service

Customer Service can review the customer profile and booking history instead of asking the traveller to repeat information.

A closer look

What you can do with Customer CRM

Keep every customer record in one place - IC, passport, address, emergency contacts and full trip history. Send birthday wishes automatically and grow long-term loyalty.

Single customer profile

Keep contact, identification, address and emergency contact information in one customer profile.

Booking history timeline

See previous bookings as a timeline when responding to an enquiry or planning the next offer.

Auto birthday wishes

Use birthday wishes to maintain a personal connection with customers between trips.

Quick-search across the agency

Search customer records across the agency when a traveller contacts a different team member.

In your daily workflow

A clear path from start to finish.

For customer service and relationship teams.

01
Create the profile
Capture customer contact details and the information needed for travel.
02
Build the history
Keep bookings associated with the customer so previous trips remain easy to review.
03
Stay connected
Use the profile and trip history to support follow-ups and future enquiries.